What Hoarding & Deep Cleaning Involves

• Comprehensive walkthrough and assessment of the space
   
• Identification of health, safety, and structural concerns
   
• Evaluation of biohazard risks and sanitation needs
   
• Clear explanation of the cleaning process and expectations
   
• Time for questions, processing, and client consent
   
• Development of a step-by-step plan tailored to the situation
   

We do not rush the process or “sugarcoat” what is required. Clients are given clear, honest information and supported throughout the process.

• Sorting items into keep, donate, discard, or hazardous categories
   
• Client involvement whenever possible and appropriate
   
• Respectful handling of personal belongings
   
• Removal of excessive clutter to allow safe access and airflow
   
• Safe disposal of garbage, debris, and unusable items
   
• Coordination of donation or salvage when appropriate
   

Hoarding situations often include health hazards that require specialized handling, such as:

• Human or animal waste
   
• Blood, bodily fluids, or medical waste
   
• Mold and mildew
   
• Rodent or insect infestation residue
   
• Decomposed food and spoiled materials
   
• Sharps and unsafe medical items
   

Our team follows strict safety protocols, including the use of PPE, approved disinfectants, and proper disposal methods to ensure the environment is restored safely.

Once clutter is removed, deep cleaning can begin:

• Floor cleaning and sanitation (carpet, tile, hardwood, concrete)
   
• Kitchen and appliance deep cleaning
   
• Bathroom sanitation and odor control
   
• Wall, baseboard, and surface cleaning
   
• Removal of stains, residue, and buildup
   
• Odor mitigation and air quality improvement
   

• Bed bug prep and post-treatment cleaning
   
• Fire, smoke, and water damage cleanup coordination
   
• Sewage and water contamination cleanup
   
• Animal hoarding cleanup
   
• Emergency and crisis cleanup situations
   

We understand that hoarding is often linked to trauma, mental health challenges, or life transitions. Our team provides:

• Compassionate, judgment-free support
   
• Clear communication before and during the process
   
• Flexibility to pause when a client needs time to process
   
• Respect for client autonomy and boundaries
   
• Collaboration with families, case managers, and care teams
   

• Clear documentation of services performed
   
• Communication with MCOs, landlords, and case managers
   
• Support for housing compliance and safety requirements
   
• Coordination with exterminators, maintenance, or inspectors
   
• Follow-up recommendations for ongoing support
   

• Hoarding and deep cleaning is not a one-day process in most cases
   
• Multiple visits may be required depending on severity
   
• Some items must be removed to ensure safety and sanitation
   
• Biohazard conditions require specialized handling and cannot be bypassed
   
• Our priority is restoring a safe, livable environment, not just surface-level cleaning
   

At Holders of Hope, we walk alongside individuals through difficult situations with patience, honesty, and respect. Our goal is not only to clean a space, but to help restore health, safety, and dignity—creating an environment that supports stability and forward progress.